Need a hand with your order? We're here to help!

For shop enquiries, please email shop@girlsthatscuba.com.

For questions about our private GTS membership, please contact membership@girlsthatscuba.com.

You can also discover more about Girls That Scuba at www.girlsthatscuba.com and follow us on Instagram.

Returns, Refunds & Exchanges

We want you to love your Girls That Scuba goodies! Please check the sizing guide on each product page before ordering. If you're unsure about sizing, you can also ask our community for recommendations in our Facebook group.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or different from what you ordered, please email shop@girlsthatscuba.com with your order number, a description of the issue and photographs where helpful.

Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Exchanges

We don't currently offer a direct exchange service. If you need a different size or product, please contact us to discuss the available options. 

Shipping & Delivery Times

Our store uses different fulfilment facilities depending on the product you order.

Standard stock items

These items are dispatched from our UK fulfilment location. Delivery estimates will be provided at checkout where available. 

For international orders, delivery typically aims to take 7–15 working days after dispatch, where applicable. This is an estimate rather than a guaranteed delivery timeframe, and production time may be additional for print-on-demand products.

International deliveries may take longer due to customs inspections, local postal services or other delays outside our control. We'll always aim to provide tracking information where available.

If your order contains products fulfilled from different locations, your items may arrive in separate parcels.

Printful products

Our divewear, T-shirts, hoodies and other print-on-demand products are fulfilled by our production partner, Printful. Depending on the product and your delivery address, your order may be produced and dispatched from a facility in Europe, the UK or the US.

Estimated production and shipping times vary by product and destination. Please check the delivery estimate shown on the relevant product page or at checkout before placing your order.

Lost or Delayed Parcels

Where tracking is available, we'll send you tracking details once your order has been dispatched.

If your tracking hasn't updated for 10 working days, or your parcel appears to be lost, please contact shop@girlsthatscuba.com with your order number and tracking information.

We'll investigate with the relevant fulfilment partner or delivery provider and help resolve the issue.

Countries We Currently Don't Ship To

Unfortunately, we are currently unable to ship orders to the following countries:

• Brazil, Russia, Philippines, United Arab Emirates (UAE)

This list may change, so please check the available destinations at checkout before placing an order.

Customs Fees, Taxes & Import Charges

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless these charges are expressly included in your order price or delivery arrangement, they may be payable by the recipient. We recommend checking with your local customs authority before ordering if you're unsure about potential charges.

Where required, we provide the relevant customs information for your shipment, including the declared value and description of the goods.

Customs clearance times and charges are determined by the relevant authorities and are outside our direct control.

Thank you for supporting Girls That Scuba! Every order helps support our community and our mission to empower more women to explore the underwater world.